Frequently Ask Questions
Your Questions, Answered
Where are you located?
We are a home-based bakery located in Hickory, NC, (more specifically Conover, NC but Hickory is the more-known city). We are currently catering to only a limited network of friends and family; however, we are eager to expand our services and extend our offerings to a wider audience. If it is convenient for you, we would be honored to provide our baked goods to you as well. Our passion for baking and creating sweet treats is what drives us, and we are always looking for new ways to spread joy and happiness through our baked goods.
What is the lead time for placing an order?
To ensure availability and freshness, we recommend placing your order 2 weeks in advance. However, if you need it sooner, feel free to check in with us. We'll do our best to accommodate your request!
How soon do you need the payment and what payments do you take?
Full payment is required 2 weeks prior to the date of pick up or delivery. Orders placed in less than 2 weeks will require immediate payment once an order is finalized. The following methods of payment are accepted: Facebook Pay, PayPal, Cash App, and Venmo.
What are your cancellation policy?
Our cancellation policy stipulates that requests for cancellations made seven or more days prior to the scheduled pickup date will be granted a full refund. For cancellations made within the final seven days before the scheduled pickup date, a 50% refund will be issued.